General Terms and Conditions

Information about crafts:

Funky Coffee, crafts For the processing of tea and coffee
OIB: 18010010734
Sit down: Valmade 4D, Pula
MB: 98893149
IBAN: HR1024070001100721826
HR, OTP banka d.d.

GENERAL TERMS AND CONDITIONS

General provisions
The seller is a legal entity Funky Coffee, Valmade 4D, Pula OIB:18010010734, which sells products to the Buyer through the Online Store. The Buyer of a product is any natural or legal person who buys products through the Online Store by submitting an offer to the Seller for the purchase of a particular and/or group of products of the Seller. These General Terms and Conditions govern the relationship between the Buyer and the Seller, in relation to the conditions and manner of ordering the product, product prices, terms and methods of payment, guarantees for the correctness of the product (guarantee) and the conditions of its use, the right to object and terminate the contract, terms of delivery, protection of confidentiality of personal and other data and other issues related to the Online Store. The Purchase Agreement between the Buyer and the Seller is concluded at the time of receipt of the Seller's confirmation of the order to the Buyer's e-mail address. Purchase and delivery of products is possible only on the territory of the Republic of Croatia.

These General Terms and Conditions are published on the website Funky Coffee The Buyer has the option and is authorized to store or print the General Terms and Conditions on his own computer system.

By purchasing a product through the Online Store, it is considered that the user has read, taken note of all the above notifications and consequently accepted these General Terms and Conditions as an integral part of the sales contract. The Seller is authorized, without prior notice, to change the content of these General Terms and Conditions.

The buyer natural person can only be an adult and legally capable person. A contract in the name and on behalf of a minor and a completely incapacitated person may be concluded by their legal representatives or guardians, and partially incapacitated persons may conclude a contract only with the consent of their legal representative or guardian. The Seller bears no responsibility for acting contrary to this provision.

Buyers are obliged to provide accurate, valid and complete personal information when filling out the registration form, and the opposite conduct authorizes the Seller to deny such a user access to or the realization of all or part of the services offered by the Online Store. The Seller is exempt from any liability for damage that may arise on devices that allow access to the Online Store and data stored on the same devices when using the Online Store if it was caused by unlawful actions of third parties, computer viruses, etc. and other cases for which the Seller is not responsible. Also, the Seller is relieved of any liability in the event of circumstances that prevent the use of the Online Store.

Terms of purchase
Online purchase can be realized only if the Buyer logs in at the designated place. Products that can be purchased are placed on the website, and each product displayed is accompanied by information on the product specification and price. Selecting the desired product is done by saving it in the shopping cart by clicking on the link "Into the shopping cart". If the Buyer makes a purchase of a product that has been sold in the meantime, then the Seller will contact the Buyer to agree on further action (refund of the paid price, purchase of another product or delivery of the product in the shortest possible time when the Seller obtains it).

Payments
All listed prices are in euros (€), unless otherwise explicitly stated. Prices do not include VAT. Prices do not include shipping and other costs. Prices do not include the costs of the customer's telecom operator.

Methods of payment

Card payment online and transaction payment. The payer must be the person or organisation that owns the credit card. After sending the order with this payment method, the content of the order, the final amount, the delivery address and other agreed terms cannot be changed.

Payment by proforma invoice – If payment is made by proforma invoice, we send the proforma invoice with the necessary payment data to the e-mail address of the recipient of the invoice. Upon receipt of funds to our business account, the goods will be sent to the delivery address.

If the Buyer (a natural person) wants an R1 invoice, it is sufficient in the second / third step of the order (step “Delivery and payment”) to request R1 and fill in all fields with company information.

The Buyer agrees that, if the Seller in its sole discretion in the event of suspected misuse of any type of payment, it may and is expressly authorized to suspend any such transaction without notice and prior notice and may submit all relevant information to the competent authorities for the purpose of criminal prosecution of potential perpetrators. The seller reserves the right to change prices unless otherwise stated (the case of promotions and special discounts). Prices are valid at the time of sending the offer and do not have a predetermined validity. Prices are valid in case of payment with the above payment methods and under the above conditions. If the price of the product changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase. If the Buyer cannot, for any reason, make payment of the purchase price, the Seller is authorized to unilaterally cancel the purchase process. In this case, the Buyer is liable to the Seller for all damages and all costs that the Seller may have in doing so.

The seller makes every effort to ensure the consistency and up-to-dateness of the data published on the website. Nevertheless, the characteristics of the products, their condition in stock and price can change so quickly that the Seller does not manage to update the information on the website in time. In this case, the Seller will inform the Buyer of the changes in the shortest possible period of time and allow him to cancel the order or replace the ordered product.

All product photos are symbolic and do not reflect the properties of the product.

Delivery
We deliver the ordered goods through the delivery services (the whole of Croatia and the EU). For all orders from 100 € on more delivery is FREE, and for deliveries outside Croatia according to the price list of the delivery service For all orders under 100 € delivery is charged 10 € .

For the delivery of goods to our customers who are legal entities in the City of Pula, we have organized our own delivery and usually deliver the goods within 24 hours.

For goods sent by courier service and located in our central warehouse, delivery is made within 1-3 working days of the completed order (in case of payment by bank transfer, after the received payment). The exception are islands and places that do not support daily delivery. 

If the goods are located at several external locations, delivery is made within 3-7 working days of the completed order (in the case of payment by transfer, after the received payment). The exception are islands and places that do not support daily delivery.

Termination of the contract
The Buyer has the right, without stating the reasons, to unilaterally terminate the contract of sale concluded through the online store within 14 days from the day when he or a person designated by him the Product is handed over to him. The Buyer can do this by means of any unambiguous written statement sent to the Seller by e-mail, address or fax provided by the Seller in the electronic order confirmation in which he will indicate his name, address, telephone number or e-mail and information about the ordered or received product.

The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract are handed over to the Buyer or a third party designated by the Buyer, who is not the carrier.

If the Buyer unilaterally terminates this Agreement, the Seller shall refund the money received from the Buyer, including delivery costs, without delay, and no later than 14 days from the day on which the Buyer's decision to unilaterally terminate the Agreement was received, unless the Buyer has chosen another type of delivery that is not the cheapest standard delivery offered by the Seller.

The refund will be made in the same way as the Buyer made the payment. In the event that the Buyer agrees to another way of refunding the amount paid, he does not bear any costs in relation to the refund.

It is considered that the Buyer has fulfilled his obligation on time if before the expiry of the above deadline he sends or hands over the goods to the Seller, or to the person authorized by the Seller to receive the goods.

The refund will be made only after the Seller receives the Product at the address indicated on the invoice. The immediate cost of returning the goods is borne by the Buyer himself. Returned Products must be unused, undamaged and in their original packaging, accompanied by a copy of the invoice. The buyer is responsible for any impairment of the goods resulting from the handling of the goods, except that which was necessary to determine the nature, characteristics and functionality of the product.

The buyer does not have the right to unilaterally terminate the sales contract in the cases defined by Article 79 of the Consumer Protection Act.

The customer is solely responsible for accessing his system and will take care of securing user data and passwords. The Buyer guarantees the accuracy and truthfulness of all submitted data and is liable to the Seller for damage caused by incorrect or untrue data.

The buyer is in accordance with Article 77 paragraph 5. of the Consumer Protection Act is responsible for any impairment of the purchased product resulting from the handling of the purchased product. In case of returning the goods that have been used, it does not have all the corresponding packaging or it has not been brought to its original condition as on the day of purchase, we charge you the amount of 50% the value of the returned goods for the manipulative costs of return, i.e. a minimum amount of € 15. In the event of the return of goods that have been visibly used, the Seller has the right to refuse the return in full.

Notice of unilateral termination of the contract
For Funky Coffee,Valmade 4D, Pula, Funky Coffee ,
I, _________________________________________________ (name and surname of the consumer) from
___________________________________________________ (Consumer address: place, street, number) hereby declare that I unilaterally terminate the Contract for the purchase of the following goods/services:
____________________________________________________________ (insert item name)
according to invoice number or order number ____________________ (insert document number) received
on ________________________. (insert date)
At _____________________ (city/town), on ________________________. (date).
__________________________ Signature of the consumer (only if this form is completed on paper).

Acknowledgement of receipt of the notice of unilateral termination of the contract The Seller shall deliver to the Buyer, without delay, by e-mail info@funkycoffe.com

Delivery of goods
The Seller is obliged to deliver the ordered goods to the Buyer's address or to the address of a third party specified in the Buyer's offer. The delivery time of each product will be defined by a return e-mail (e-mail). The time of delivery by the Seller in such an e-mail for the Buyer himself, is informative and does not bind the Seller.
If the delivery of the purchased goods is not possible at the address indicated by the buyer because the buyer is currently not at the indicated address, the costs of the next delivery, as well as all other possible costs due to the failed delivery, shall be borne by the buyer.

The product is considered delivered when the buyer or the buyer authorized person initials a written receipt of the same and delivers it to the Seller or delivers it to the delivery service.

When delivering the purchased goods, the buyer should check the content of the shipment for all the associated parts listed in the manufacturer's specification. In case of defects, please notify us as soon as possible and at the latest within 24 hours of receiving the purchased goods. The Buyer is obliged to inspect the goods without delay and within 8 days to notify the Seller of visible defects of the goods. Otherwise, the Seller is not responsible for defects in the purchased goods. He is not liable for a minor material defect.

All products for which the Seller provides a warranty are subject to the warranty conditions specified in the warranty card. The seller guarantees that the product used in accordance with the attached instructions and warranty card will function properly within the warranty period. In the event of failure and other possible defects, the Seller undertakes to repair or replace the product within a reasonable time in accordance with the Civil Obligations Act. The right to use the guarantee is exercised only upon presentation of an invoice. The buyer is obliged to keep the warranty card and the invoice. The warranty certificate is considered valid upon presentation of the invoice, regardless of whether the said warranty certificate is certified or not by the Seller. Product defects resulting from improper use and/or non-compliance with the instructions are not covered by the warranty. Service and sale of replacement parts for the purchased product is ensured through authorized repairers listed in the warranty card. You can take the defective device directly to the authorized service center or bring it with us to the branch office after which we will forward it to the authorized service center. In the event that the complaint is a “false” and unfounded cost of diagnostics and sending goods from the service is borne by the buyer.

Legal guarantee for material defect of the product
The seller is under EU law (Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 and Art. 422 TFEU). Obligations Act) is responsible for non-conformity that becomes apparent within a minimum period of two years from the delivery of the goods.

Protection of customer's personal data
Customers' personal data obtained through the Online Store are protected and kept permanently in accordance with the Personal Data Protection Act. Customers' personal data will be used exclusively for the purpose of concluding and fulfilling the contracts and services that are the subject of these general terms and conditions. Personal data may also be used to inform Customers about product offers and other similar communications . All user and customer information is strictly kept and is available only to authorized employees and those who need this information to perform their work. The Buyer is authorized at any time to request the completion, modification or deletion of personal data, as well as to object to the processing of personal data for information purposes.

The buyer guarantees that the data provided by him is accurate, complete and up-to-date true and by accepting these general terms and conditions he confirms that he agrees with the use of his personal data for the above purposes.

All communication relating to the ordering process and the conclusion of the purchase agreement between the Seller and the Buyer is done by e-mail and/or telephone number entered by the Buyer during the registration process.

In the event of a dispute before the court, the court with territorial jurisdiction is the court in whose territory the Seller's seat is located.

Customer complaints
In accordance with the Consumer Protection Act, the Seller allows all Buyers to send their complaints by mail to e-mail info@funkycoffe.com, after which the Seller will inform the Buyer about the received complaint. The Seller shall respond to all objections and objections no later than 15 days from the date of receipt of the complaint. In order for the Seller to confirm the receipt of a written complaint in accordance with the Consumer Protection Act, and then to respond to it, the Buyer should provide accurate information for the receipt of the same.

European Commission Regulation No 524/2013 on on-line dispute resolution for consumer disputes, applicable from 09.01.2016, put into operation Online consumer dispute resolution platform (ODR Platform).

This link can be used by consumers for cross-border consumer disputes. For consumer disputes in relation to traders from the Republic of Croatia, this possibility does not exist until the procedure is supported by the necessary legal regulations by the authorized bodies of the Republic of Croatia.